Terms and Conditions

Use of the services of Muddy Puddles Dorset will be deemed acceptance of the following terms and conditions. Muddy Puddles Dorset is fully insured, Criminal Record Checked and Pet First Aid trained. We are signed up to the NARPSUK Code of Practice (National Association of Registered Pet Sitters).

  1. An initial introductory meeting will happen with the client to ensure the client and the Muddy Puddles Dorset animal carer are happy to proceed with the booking. Every animal has a unique personality, characteristics and some can have specific and special requirements. It is essential that we get to know everything about your pet to ensure we provide the best, professional care and attention they need. The consultation will last around half an hour to forty five minutes, will involve completing a couple of forms, and, if appropriate, we usually include a short walk accompanied by you, their guardian.
  2. The Muddy Puddles Dorset animal carer will take the client through relevant forms about the animal(s) to be completed and signed to confirm all information is correct.  The booking will not be accepted if all relevant forms have not been completed and signed by the client.
  3. If the Muddy Puddles Dorset animal carer or the client does not want to continue with the booking they must inform either party within 24 hours of the initial visit.
  4. Any bookings cancelled with less than 24 hours’ notice will be charged at 100% of the total booking charge. This includes extreme weather, eg snow or floods – if the booking is cancelled with less than 24 hours’ notice and the Muddy Puddles Dorset animal carer can still get to the property, 100% of the total booking charge will still apply.
  5. There is a late booking fee of £5 for any booking required to start either today or tomorrow from time of enquiry.
  6. In the event the Muddy Puddles Dorset animal carer is en route to or has arrived at the booking, or the client returns early during a booking, the fee must be paid in full by the client.
  7. Once confirmed the booking will be undertaken by a Muddy Puddles Dorset animal carer unless in exceptional circumstances such as illness, injury, bereavement, exceptional weather etc.
  8. In the unlikely case the Muddy Puddles Dorset animal carer is forced to cancel a booking once it has been confirmed, a full refund will be given if a replacement carer cannot be found.
  9. Muddy Puddles Dorset and our clients can cancel their dog walking or pet service agreement at any time in writing giving 7 days’ notice. A 50% charge will be incurred if you choose not to use the services booked during your last week. Please note, Wedding Day Woofs requires a 50% non refundable deposit to secure your booking.
  10. Without written permission for off lead walking from the owner and at the discretion of the Muddy Puddles Dorset carer, all dogs will be walked on a lead.
  11. Regular weekly bookings require full settlement monthly in advance at the time of the first booking and then monthly in advance on the last working day of the month before services thereafter.
  12. One off bookings will require full settlement prior to the job commencing.
  13. Please be aware that time is charged at double time for Bank Holidays, as well as Christmas Eve and New Year’s Eve. Christmas Day and New Year’s Day is charged at triple time. For more information on pricing, please see our Prices Page.
  14. In the interest of group stability there is a minimum requirement of regular dog walking bookings to be at least twice per week.
  15. Late payment or non payment can render the booking liable to cancellation without notice and without liability on the part of Muddy Puddles Dorset.
  16. All work is undertaken to the specifications and requirements of the client’s individual needs.
  17. The client shall ensure all their dogs are up to date with vaccinations, insurance, worming, flea and tick treatment.
  18. It is the legal responsibility of the owner to ensure all microchip details are up to date.
  19. Muddy Puddles Dorset does not accept liability for loss or injury for pets in our care.
  20. Should any animal in the care of Muddy Puddles Dorset become ill or injured and require veterinary assistance, the veterinary bill should be paid in full by the owner direct to the vet.
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