Privacy Policy
Last Updated: February 2025
1. Introduction
Muddy Puddles Dorset ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, book our services, or contact us. By using our services, you agree to the terms outlined below.
2. Information We Collect
We may collect and process the following personal data:
Contact Information: Name, phone number, email address, and home address.
Pet Information: Your pet’s name, breed, medical conditions, and behavioural notes.
House Sitting Information: Details necessary for accessing your home, such as key arrangements and security codes (if applicable).
Wedding Day Woofs Information: Specific details required for our dog wedding chaperone service, such as venue access, schedules, and pet care instructions.
Payment Details: If payments are made through our website, we use third-party payment processors (e.g., PayPal, Stripe) and do not store card details.
Website Usage Data: IP address, browser type, and pages visited (via cookies – see Section 8).
3. How We Use Your Information
We use your personal data to:
Provide and manage our dog walking, cat visits, house sitting, and Wedding Day Woofs wedding chaperone services.
Contact you regarding bookings, cancellations, or updates.
Securely manage house sitting arrangements (e.g., handling keys, security codes, and emergency contacts).
Ensure smooth coordination for Wedding Day Woofs services, including venue and event logistics.
Improve our website and customer experience.
Comply with legal and regulatory obligations.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share information:
With professional service providers (e.g., accountants, payment processors) who help us run our business.
If required by law or regulatory authorities.
5. Security Measures
Any keys provided for our services will be stored securely and will not be labelled with your personal details.
Security codes, if required, will be handled confidentially and used only for the agreed-upon service period.
We are not liable for cyber security breaches unless due to our negligence.
6. Wedding Day Woofs & Event Coordination
We will coordinate with wedding venues and planners to ensure a seamless experience for your pet’s involvement in your wedding.
Any specific pet care instructions provided for the event will be strictly followed.
We are not responsible for venue restrictions or third-party handling of pets outside our agreed scope of service.
7. Data Security
We take appropriate measures to protect your data from unauthorised access, loss, or misuse. However, no method of online data transmission is 100% secure.
8. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate data.
Request deletion of your data (subject to legal obligations).
Withdraw consent for marketing communications.
To exercise your rights, please contact us via the contact form on our website.
9. Cookies
We use cookies to enhance website functionality. You can adjust your browser settings to refuse cookies, but some features may not work as intended.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions about this policy, please use the contact form on our website.
